Privacy Policy

1 Introduction

Bandar Game (referred to as "we" or "the Platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the Bandar Game website or app, how we use it, and how we keep it secure.

By creating or using an account on the platform, you agree to this Privacy Policy. This policy is consistent with Bandar Game's Terms and Conditions and should be read alongside them.

We believe data protection is not just about legal compliance — it is a fundamental responsibility to our users. At Bandar Game, every transaction, every game session, and every piece of personal information you share with us is fully secure.

2 What Data We Collect

Bandar Game collects two types of information from you — what you provide directly, and what is generated automatically while you use the Platform.

• At registration: name, mobile number, email, password.
• During KYC verification: a copy of your national ID or passport, and a selfie.
• At payment: mobile banking number or bank account details.
• Automatically collected at login: device information, browser type, and IP address.

3 How We Collect Data

Bandar Game collects information through various methods. In every case, we collect only what is necessary — nothing more.

• Direct Input: Information you provide directly via the registration form, KYC verification, and support chat.
• Automatic Collection: Through cookies, log files, and tracking pixels while you use the Platform.
• From Third Parties: Transaction verification data from payment providers (bKash, Nagad, Rocket).
• Identity Verification Services: Trusted third parties may be used to verify legitimate identity during the KYC process.

4 How We Use Your Data

Bandar Game uses your information only for specific, legitimate purposes. We never misuse your data.

• Account management: For registration, login, password recovery, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To personalize your gaming experience and develop new features.
• Legal obligations: To comply with government or regulatory requirements.
• Responsible Gaming: To identify unusual gaming patterns and offer timely assistance.
• Contact: To send important updates, promotions, and notifications (with your consent).

We will never use your information beyond the purposes listed here. You will be notified before your data is used for any new purpose.

5 Data Sharing Policy

Bandar Game does not generally share your personal information with third parties. However, sharing may occur in the following limited circumstances:

• Payment Providers: With bKash, Nagad, Rocket, or your bank — solely to process transactions.
• Identity Verifiers: With licensed service providers to verify identity during the KYC process.
• Law enforcement agencies: Under a valid court order or government directive — strictly where legally required.
• Technology Partners: Server hosting or security service providers — under strict confidentiality agreements.

6 Cookie Policy

Bandar Game uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: To maintain login sessions and ensure security — the platform cannot function without these.
• Performance Cookies: To monitor page load speed and detect errors — fully anonymized data.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand which pages are used most — aggregate data only, never personal.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the Platform.

7 Data Security Measures

Bandar Game uses industry-standard technology and practices to protect your information. Our security measures are regularly tested and updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Unauthorized access attempts are detected and blocked immediately.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Staff training: Only authorized personnel have access to limited data.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.

8 Your Rights

As a Bandar Game user, you have the following rights over your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In some cases, you can request that the use of your information be restricted.
• Right to Portability: You can receive your information in a standard, portable format.
• Right to object: You may opt out of marketing communications at any time.

To exercise these rights [email protected]-. We will respond within 30 business days.

9 Data Retention Period

Bandar Game retains your information only for as long as necessary. Beyond that period, data is securely deleted or anonymized.

• Active Account Information: For as long as the account remains active.
• Financial transaction records: Typically 5–7 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Gaming Logs: Typically 1 year for dispute resolution purposes.
• Support Conversations: Up to 2 years after resolution.

10 Privacy of Minors

Bandar Game strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18.

If we become aware that data from a minor has been collected inadvertently, we will immediately delete that data and close the associated account.

11 Policy Updates

Bandar Game may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

• For minor changes, only the page will be updated.
• For significant changes, advance notice will be sent to your registered mobile number or email.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

12 Contact

For any questions, concerns, or data rights requests regarding this Privacy Policy, please get in touch with us. Our team is available 24/7 to assist you.

• Email: [email protected]
• Response Time: Typically within 24 to 72 hours.
• Data Rights Requests: Resolved within a maximum of 30 business days.